FREQUENTLY ASKED QUESTIONS

 

FREQUENTLY ASKED QUESTIONS

 

What if I want to change my delivery day? 

No problem. Just send us an email at sales@east33.sydney and we will organise an alternative date. Please keep in mind we need at least 24 hours to make changes. 


How do I change my delivery address or date of delivery? 

To change your address or delivery date, simply send an email to sales@east33.sydney and advise us of the changes. Keep in mind we need 24 hours notice to update any changes.


Can I skip a week if I am away?

Absolutely. Please reach out to us at sales@east33.sydney and we will happily reschedule your delivery.


Can I send one of my subscription orders to a friend?

We’re working on it! In the meantime, if you’d like to send a gift to a friend, you can do so through our existing shop


How does payment work?

You will be billed for your first scheduled delivery upon placing your order. After that, all future orders will be billed within 48 hours of your next scheduled delivery.


What time of day will my oysters be delivered?

At the moment, our delivery window is between 8am and 5pm for oyster deliveries in Sydney and Melbourne. Even if you aren’t able to receive your delivery in person, rest assured that your oysters will be securely insulated with ice packs to keep them in perfect condition for up to 12 hours.


What happens if I miss a delivery?

We endeavour to deliver all Sydney orders before 2pm and all Melbourne orders before 4pm. If no one is home at the time of delivery, our drivers will give you a call and leave your pack in a secure place at the premises. All oysters are chilled with ice packs and well insulated, so they will stay fresh for up to 12 hours. 

In the unlikely event that you don’t receive your oysters, send us an email at sales@east33.sydney and we will look into it ASAP.


What’s the benefit of subscribing?

There are a number of benefits to signing up for the 33 Subscription Club. Straight away you’ll enjoy an immediate discount, as well as the peace of mind knowing you’ll receive the freshest oysters from our farms on the NSW coast. 

On top of this, subscribing takes the hassle out of placing orders. Simply sign up, and let us take care of the rest. You’ll also enjoy access to exclusive offers and benefits — plus, you can cancel any time, so there’s no reason not to sign up now.


Am I still charged postage? 

Delivery is free for orders in Sydney. If you’re based in Melbourne, postage and handling will come at an additional surcharge of $10. This allows us to work with our freight and shipping partners to ensure your order is delivered to you fresh and on time.


What if I want to cancel my subscription ?

We love delivering fresh oysters straight to your door, but we understand that things change. That’s why our subscriptions are flexible. There are no lock-ins and no cancellation fees.

Just log on to your East 33 account and access the subscription page to cancel your subscription. Alternatively, get in touch with us at sales@east33.sydney and we’ll be happy to help you out.

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